SAP Workforce Scheduling and Optimization by ClickSoftware

BENEFITS

• Increase customer satisfaction with high first-time fix rates and short response times
• Lower costs by reducing travel, overtime, and downtime
• Boost operational efficiency by optimizing resource utilization and streamlining end-to-end service processes
• Create a competitive advantage by meeting service-level commitments and responding quickly to both routine and unforeseen service requests
• Improve field-force assignments so that service teams have the right number of people with the right mix of skills in the right location at the right time
• Boost efficiency by reducing the amount of time field technicians spend on clerical duties

PRICING AND IMPLEMENTATION

Please contact your SAP representative for further pricing information. You may purchase this solution directly from SAP. You may request a call by clicking the "Contact Me" or "Buy" button above.  

FULL DESCRIPTION

The SAP Workforce Scheduling and Optimization application by ClickSoftware helps Service operations achieve higher levels of productivity, customer satisfaction, and cost-effectiveness. With functionality that supports proactive demand forecasting and capacity planning plus real-time scheduling that encompasses field mobility and location-based services, the application enables better decision making across all levels of the organization.

CONTACT INFORMATION

SOFTWARE REQUIREMENT SPECIFIED BY PARTNER

• The solution has been certified for ERP 6.0 and CRM 2007
• However there are many existing customers that run ClickSoftware Service Optimization Suite productively also with older SAP releases
• The supported releases are: CRM 3.0, 3.1, 4.0 and 5.0 as well as R/3 4.6c, 4.7 and ERP 6.0
• The products do not require the SAP NetWeaver Portal
• The ClickSoftware solution has a 3-tier-architecture, consisting of layers for client, application server and database server
• The database can be Microsoft SQL Server 2005 or Oracle 9i and 10g

SUPPORT

SAP Enterprise Support is delivered via specific components that are designed to address the increased needs of multifaceted systems - from design of support to ongoing support and upgradeability.

• Mission-Critical Support - Keeps core mission-critical applications running with continuous quality checks for technical risk analyses and continuous improvement, 24X7 access to SAP support advisory center with direct communications, leading-edge service-level agreements, and on-demand support integration to facilitate consistent collaboration among customers, partners and SAP.
• Global Support Backbone - Utilizing the enterprise edition of the SAP® Solution Manager application management solution, customers have all methodology processes and tools for quality management and integration validation. SAP Solution Manager facilitates support for distributed systems with functionality covering all key aspects of solution deployment, operation and continued improvement. As a centralized, robust solution, SAP Solution Manager combines tools, content and direct access to SAP and partners to increase the reliability of solutions and lower total cost of ownership.
• Run SAP Methodology - SAP's proven best-in-class operations methodology, Run SAP, is built upon SAP standards for solution operations, which help IT and business process experts harness their IT landscapes and better implement their SOA strategies. The new standards for solution operations are mapped out in the newest release of SAP Solution Manager. Via best practices, Run SAP structures and guides the implementation of these standards through a proven project management methodology.