SAP User Experience Management by Knoa

BENEFITS

• Link the success of your training investment to actual employee performance.
• Reduce application and user errors, lower primary response issues, and decrease support costs.
• Provide an electronic audit trail to help you track employee compliance in business processes.
• Monitor your SAP solution and get immediate information for closing performance and training gaps.
• Automate discovery of actual response time of your SAP software.
• Determine where you need to fine-tune processes and performance.

PRICING AND IMPLEMENTATION

SAP User Experience Management by Knoa

FULL DESCRIPTION

The SAP User Experience Management (SAP UEM) application by Knoa provides detailed reports that let you identify, prioritize, and take action on end-user experience and performance issues.

SAP UEM accurately determines how each employee uses your SAP solution. The application provides input to comprehensive reports that you can use to improve application response times, pinpoint training needs, and adjust business processes.

The SAP UEM application provides the metrics you need to ensure that users are executing critical business processes effectively; and it can keep track of whether policy or regulatory compliance is being properly performed.

CONTACT INFORMATION

SOFTWARE REQUIREMENT SPECIFIED BY PARTNER

SUPPORT

SAP Enterprise Support is delivered via specific components that are designed to address the increased needs of multifaceted systems - from design of support to ongoing support and upgradeability.

• Mission-Critical Support - Keeps core mission-critical applications running with continuous quality checks for technical risk analyses and continuous improvement, 24X7 access to SAP support advisory center with direct communications, leading-edge service-level agreements, and on-demand support integration to facilitate consistent collaboration among customers, partners and SAP.
  
• Global Support Backbone - Utilizing the enterprise edition of the SAP® Solution Manager application management solution, customers have all methodology processes and tools for quality management and integration validation. SAP Solution Manager facilitates support for distributed systems with functionality covering all key aspects of solution deployment, operation and continued improvement. As a centralized, robust solution, SAP Solution Manager combines tools, content and direct access to SAP and partners to increase the reliability of solutions and lower total cost of ownership.
  
• Run SAP Methodology - SAP's proven best-in-class operations methodology, Run SAP, is built upon SAP standards for solution operations, which help IT and business process experts harness their IT landscapes and better implement their SOA strategies. The new standards for solution operations are mapped out in the newest release of SAP Solution Manager. Via best practices, Run SAP structures and guides the implementation of these standards through a proven project management methodology.